Privacy Policy

Introduction

Ke-Designz LLC ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.smb-portal.com.

Information We Collect

We may collect information about you in a variety of ways:

Personal Data

When you voluntarily contact us or submit information through our contact form, we may collect:

• Name
• Email address
• Phone number
• Any other information you choose to provide

Form Submission Data

When you submit a contact, request, or other form on our Site, we collect the information you provide, which may include:

• Name and email address
• Phone number, if requested by the form
• The responses and any other information you choose to enter into the form's fields
• Your IP address, for spam and abuse prevention

Live Chat Data

If you use the live chat widget on our Site, we collect:

• Your name and email address
• Your phone number, if you choose to provide it
• The content of your chat messages, which is retained as a written transcript
• Your IP address

Chat conversations are visible to our staff and are used to respond to your inquiry. If no staff member is available to respond to a chat, its content may be forwarded to our support inbox as a regular message so we can follow up by email.

AI Support Chat Data

If you use our AI-powered support chat assistant, messages you send to it are processed by DigitalOcean's Gradient AI Agent platform, which may in turn use third-party AI models (such as those provided by OpenAI) to generate responses. Conversations are stored on our systems and may be reviewed by our staff to improve support quality, troubleshoot issues, or investigate abuse. See DigitalOcean's Privacy Policy for further details on how they process this data.

Do not share sensitive information — such as passwords, payment card or banking details, Social Security numbers or other government ID numbers, or other confidential personal or financial information — in the AI support chat.

Automatically Collected Information

When you visit our Site, we may automatically collect certain information about your device, including:

• IP address
• Browser type
• Operating system
• Access times
• Pages viewed
• Referring website addresses

How We Use Your Information

We may use the information we collect about you to:

• Respond to your inquiries and fulfill your requests
• Send you information about our team, events, and promotions
• Improve our website and services
• Monitor and analyze usage and trends
• Protect against fraudulent or illegal activity

Disclosure of Your Information

We do not sell your personal information for money or other valuable consideration. We may disclose or share your information in the following situations:

• Service Providers: We may share your information with third-party vendors who perform services on our behalf
• Legal Requirements: We may disclose your information if required by law or in response to valid legal processes
• Business Transfers: In connection with any merger, sale, or transfer of our assets
• AI Support Chat: If you use our AI support chat assistant, your messages are shared with DigitalOcean, whose Gradient AI Agent platform processes them (and may in turn route them to third-party AI models) to generate a response. See DigitalOcean's Privacy Policy for details on how they handle this data
• Advertising: We use Google AdSense to display ads on our Site, which may involve sharing identifiers such as your IP address or cookie data with Google for personalized advertising purposes. This may be considered "sharing" under certain state privacy laws (such as California's CCPA/CPRA), even though no money changes hands

Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to track activity on our Site and hold certain information. Cookies are files with a small amount of data that are sent to your browser from a website and stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

For more details on how we use cookies, please see our Cookie Policy.

We use Google Analytics, a web analytics service provided by Google LLC ("Google"), to help us understand how visitors use our Site. Google Analytics uses cookies and similar technologies to collect information such as your IP address, browser type, pages visited, and time spent on our Site, which is transmitted to and processed by Google in accordance with Google's Privacy Policy. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

Data Security

We use administrative, technical, and physical security measures to protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee the security of any information transmitted over the Internet.

Children's Privacy

Our Site is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so that we can delete such information.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to opt-out of marketing communications

To exercise any of these rights, please contact us using the information provided below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have questions or comments about this Privacy Policy, please contact us at: