Terms of Use

1. Acceptance of Terms

The terms "you", "your", "subscriber", "subscribers", "user", and "users" encompass all users, whether Individual, Organization, or Administrative Users and the Organization itself. This is an agreement between you and Ke-Designz LLC ("Ke-Designz LLC" or "we" or "our" or "us") who will be providing its Service subject to these terms.

By accessing and using Ke-Designz LLC website ("Site"), you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to abide by these terms, please do not use this Site.

2. Use of the Site

You agree to use the Site only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the Site. Prohibited behavior includes:

• Harassing or causing distress or inconvenience to any person
• Transmitting obscene or offensive content
• Disrupting the normal flow of dialogue within the Site
• Attempting to gain unauthorized access to the Site or its systems
• Modifying, copying, preparing derivative works of, decompiling, or reverse engineering any materials or software contained on the Site
• Removing any copyright or other proprietary notations from materials or software on the Site
• Transferring materials from the Site to another person or "mirroring" them on any other server
• Harvesting, collecting, or gathering user data without the user's consent
• Using the Site to transmit or publish unauthorized advertising or spam

3. Intellectual Property

The underlying software, source code, and platform powering this Site are the property of Small Business Website and are protected by United States and international copyright laws. All other content on this Site, including but not limited to text, graphics, logos, and images, is the property of Ke-Designz LLC or its content suppliers. The particular selection and arrangement of that content on this Site is the exclusive property of Ke-Designz LLC, exclusive of the underlying software and platform. All images, logos, and registered trademarks are the property of their respective owners.

We grant you a limited license to download one copy of the materials on this Site for personal, non-commercial, transitory use. This is a grant of a license, not a transfer of title, and this license shall automatically terminate if you violate any of these restrictions or these Terms, and may be terminated by us at any time.

Icons displayed on the Site are used under a commercial license from Font Awesome. Certain icons depict brand marks that are trademarks of their respective owners, and their use does not imply endorsement of, or affiliation with, the trademark holder. For more information, see our Font Awesome Icons and Licensing article.

4. Limitation of Liability

Ke-Designz LLC shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of your access to or use of the Site. This includes damages for errors, omissions, interruptions, defects, delays, or any failure of performance.

5. Third-Party Links

The Site may contain links to third-party websites. These links are provided for your convenience only. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

6. Changes to Terms

We, Ke-Designz LLC, reserve the right to review and amend any of these Terms of Use at our sole discretion. Upon doing so, we will update this page. Any changes to these Terms of Use will be communicated through our website and take effect immediately.

7. Governing Law

These terms shall be governed by and construed in accordance with the laws of the State of CA, without regard to its conflict of law provisions.

8. Binding Arbitration

Please read this section carefully. It affects your legal rights.

Any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or any products or services provided by Ke-Designz LLC, including any question regarding the existence, validity, or termination of these Terms, shall be resolved exclusively by binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, rather than in court. The arbitration shall be conducted in the State of CA, unless otherwise agreed by the parties.

The arbitrator shall have exclusive authority to resolve all disputes, including any claim that all or any part of these Terms is void or voidable. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

You may opt out of this arbitration agreement by sending written notice to us within thirty (30) days of first accepting these Terms. Your notice must include your name, address, and a clear statement that you wish to opt out of arbitration.

9. Class Action Waiver

YOU AND KE-DESIGNZ LLC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE ATTORNEY GENERAL, OR REPRESENTATIVE PROCEEDING.

Unless both you and Ke-Designz LLC agree otherwise, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of class, collective, or representative proceeding. If this class action waiver is found to be unenforceable for any reason, then the arbitration agreement in Section 8 shall be null and void with respect to such proceeding, and the parties agree to have that proceeding resolved in a court of competent jurisdiction.

You agree to waive any right to a jury trial for any claim covered by this agreement.

10. No Refunds Policy

1. No Refunds. All fees paid for services, subscriptions, and any related charges are non-refundable. This includes, but is not limited to, fees paid for partial service periods, unused features, or cancellations made at any point in the billing cycle. Accounts cancelled due to billing chargebacks, non-payment, or Terms of Service violations will also not be eligible for refunds.
2. Exceptional Circumstances. Refunds or proration of fees are not provided under any circumstances except as required by law. If you believe your situation warrants an exception, please contact our support team; however, we reserve the right to deny any such requests.

11. Account Management and Closure Policy

1. Immediate Suspension and Permanent Ban. Accounts cancelled due to billing chargebacks, non-payment, or Terms of Service violations will be immediately suspended. Accounts cancelled for Terms of Service violations will be permanently banned from future registration. Accounts suspended due to chargebacks or non-payment may be unsuspended if resolved promptly; otherwise, they will also be permanently banned from future registration.
2. Account Closure for Outstanding Balances. If your account has an outstanding balance at the time of cancellation or termination, you will not be able to close the account until the balance is paid in full. Attempts to close an account with a balance due will be denied.
3. Closure of Related Accounts. If we discover additional accounts related to your primary account that have outstanding balances, we reserve the right to close those related accounts as well.
4. Prohibition on Future Registration. Users with any outstanding balances or suspended accounts will be prohibited from registering for future accounts or services until all amounts owed are settled in full.
5. Notification of Closure. In the event of account closures due to outstanding balances, we will make a reasonable effort to notify you via the email associated with your account.
6. Debt Collection and Reporting. We reserve the right to pursue the collection of outstanding balances through third-party collection agencies and to report unpaid balances to credit bureaus where applicable by law.
7. Exceptions and Discretion. In cases of disputed charges or other extenuating circumstances, please contact our support team. We may, at our discretion, work with you to resolve outstanding balances on a case-by-case basis.
8. Discretionary Termination. We reserve the right to suspend, restrict, or permanently terminate your access to our platform, services, or accounts at any time, with or without notice, and with or without providing a reason, at our sole discretion. This includes, but is not limited to, circumstances where we determine that your continued use of the platform poses a risk to the integrity, security, or reputation of the service, or where your behavior is deemed disruptive, abusive, or otherwise incompatible with our community standards.
9. Account Restoration Fee. Accounts suspended due to billing-related matters — including but not limited to non-payment, failed payment attempts, or expired payment methods — are subject to a $4.99 USD account restoration fee upon reactivation. This fee is charged in addition to any outstanding balance owed and must be paid before access to your account is restored. The restoration fee is non-refundable.

12. Account Cancellation and Data Export

You may cancel your account and services at any time in accordance with your service agreement, and we may suspend or terminate your account and access to the Site for non-payment, breach of these Terms, or other reasons described in your service agreement.

Fees paid under your service agreement are for the use of the Site, hosting, and the underlying platform technologies during your subscription term. They do not entitle you to ownership of, or any warranted or unconditional right to, a full export of the Site, its design, code, or other platform-specific assets. Any request for a full site export is subject to our review and is granted or denied at our sole discretion.

• You may submit a request to export your website content, files, and data before cancellation takes effect; we are under no obligation to fulfill a request for a full export of the Site
• Your account must be in good standing — paid in full, with no outstanding balance, and free of any suspension or Terms of Service violation — before you may submit an export request
• A $49.99 USD website export service fee applies to each export request and is non-refundable, including where the export is approved, denied, or only partially fulfilled
• We do not warrant that any export will be complete; certain content, files, or data may be excluded due to technical, platform, or licensing limitations
• Upon cancellation or termination, access to the Site and any hosted content may be disabled immediately

For step-by-step guidance, see our How to Export Your Website article.

13. Data Deletion Policy

1. Data Retention After Cancellation. When a cancellation request is received, all data associated with your account will be retained for a period of 7 days. During this time, you may contact us to request reactivation of your account.
2. Permanent Deletion After Retention Period. After the 7-day retention period, all account data will be permanently deleted from our systems. This deletion is final and irreversible, with no option for data recovery once it has been removed.
3. Extensions and Exceptions. Requests for an extension to the retention period can be made within the initial 7-day window. These requests will be evaluated on a case-by-case basis and granted at our discretion.
4. Active Subscription Deletions. If an active subscription is associated with the account, deletion will occur 7 days after the subscription ends. For accounts without a subscription, deletion will occur 7 days after the cancellation request is made.

For more information, see our Website Deletion and Data Retention article.

14. Feedback and Feature Requests

If you send us any feedback, comments, suggestions, or ideas for improvements or new features ("Feedback") through the Site, email, or any other medium, that Feedback is treated as non-confidential and non-proprietary. You assign to us all right, title, and interest in any Feedback you submit, and we may use or redistribute it for any purpose, commercial or otherwise, without attribution or compensation to you, although we are not required to use, acknowledge, review, keep, or return any Feedback.

15. Contact and Request Forms

Our Site may include contact, request, or informational forms that allow you to submit information to us. By submitting a form, you agree that:

• The information you provide is accurate and you have the right to share it
• We may use the information you submit to respond to your inquiry, provide requested services, or otherwise contact you as described in our Privacy Policy
• Form submissions are reviewed by our staff and retained for record-keeping purposes
• You are responsible for the accuracy and legality of any information you submit

16. Live Chat

Our Site offers a live chat feature during business hours. By using it, you agree that:

• Chat conversations are recorded and stored as a written transcript, and may be reviewed by our staff
• The same rules of conduct that apply to the rest of the Site (see Section 2) apply to your use of live chat
• Live chat is not a secure channel — do not share sensitive information such as passwords, payment card numbers, or government ID numbers in a chat message
• If no agent is available to respond, your message may be forwarded to our support inbox so we can follow up by email

17. AI Support Chat

We offer an AI-powered support chat assistant to help answer questions on your behalf. Messages you send to the assistant are processed by DigitalOcean's Gradient AI Agent platform, which may in turn use third-party AI models (such as those provided by OpenAI) to generate responses. Conversations are stored on our systems and may be reviewed by our staff to improve support quality, troubleshoot issues, or investigate abuse. See our Privacy Policy for further details on how this data is processed and shared.

No warranty on accuracy: The AI support chat assistant can make mistakes and its responses are provided for general informational purposes only. Ke-Designz LLC does not warrant or make any representations concerning the accuracy, completeness, or reliability of responses generated by the assistant. You should verify any important information against official documentation or with a support agent before relying on it.

Do not share sensitive information — such as passwords, payment card or banking details, Social Security numbers or other government ID numbers, or other confidential personal or financial information — in the AI support chat.

By using the AI support chat, you acknowledge and agree to the terms outlined in this section.

18. Blog and Knowledge Base Content

Our blog and knowledge base articles are provided for general informational purposes only and do not constitute professional, legal, financial, medical, tax, or technical advice. By accessing our blog and knowledge base articles, you agree that:

• Content is authored by our staff and reflects our views at the time of publication; it may become outdated and we are under no obligation to update it
• We do not guarantee the accuracy, completeness, reliability, or suitability of any published content for any particular purpose
• You should not act, or refrain from acting, based solely on information found in our blog and knowledge base articles without seeking independent professional advice where appropriate
• Your use of our blog and knowledge base articles is at your own discretion and risk, and we reserve the right to modify, update, or remove content at any time without notice

19. Contact Information

If you have any questions about these Terms of Use, please contact us at: